Articles
May 16, 2025
Allergy-Proof Sleep: How to Create a Mattress Environment That Won’t Make You Sneeze
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May 16, 2025
Sleep Through the Ages: How Your Sleep Needs Change (and How to Meet Them)
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5 Tech-Backed Tips to Conquer Insomnia and Restless Nights
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May 16, 2025
Too Hot to Sleep? Cooling Down at Night with the Right Mattress and Tips
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May 16, 2025
Is a High-Tech Sleep Solution Mattress Worth It? The Real Value of Investing in Your Sleep
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Silence the Snore: Smart Solutions to Stop Snoring and Save Your Sleep
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May 16, 2025
Mind & Mattress: How Better Sleep Can Boost Your Mental Health (and How Tech Can Help)
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May 1, 2025
The Couple’s Sleep Dilemma: How to Personalize Comfort for Two with Smart Tech
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Soft Mattress vs. Firm Mattress: Which is Healthier?
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Your Body May Need a Different Bed Every Night, Here’s How to Fix It
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Apr 11, 2025
Biohacking Your Sleep: Could the HEKA AI Mattress Be Your Ultimate Performance Tool?
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Apr 7, 2025
Your Spine Doesn't Lie: Real-Time Lumbar Adjustment with HEKA AI Tech
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Apr 3, 2025
Static vs. Dynamic Sleep: Why AI Mattresses Leave Hybrid & Memory Foam Behind
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Mar 31, 2025
More Than Cool: The Surprising Posture Benefits of the HEKA Gel Pillow Design
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Mar 27, 2025
Skeptical About AI Mattresses? Here’s What the HEKA System Actually Does While You Sleep
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Micromanaging Your Micro-Movements: How HEKA AI Prevents Next-Day Aches
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Mar 21, 2025
Is Your Bed Learning You? The Unseen Intelligence of the HEKA AI Mattress
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The Silent Sleep Revolution: How Heka’s Tech Enhances Wellness in NZ
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Wake Up Refreshed: Heka’s Smart Sleep Systems Redefine Morning Vibes
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Beyond Foam: Why Heka’s Orthopedic Mattresses Are Back-Pain Warriors
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FAQS
Welcome to the HEKA FAQs. Here you will find answers to common questions about our products, usage, orders, and support. Whether you want to know more about our AI-enhanced mattresses, how to care for them, our delivery process, or our warranty and support services, we’ve got you covered. Explore the categories below to find the information you need.
Faqs
Categories
Product Information
What is an AI mattress?
An AI mattress is a smart bed that uses artificial intelligence to adjust and personalise support for better sleep quality.
How does the HEKA AI Mattress work?
The HEKA AI Mattress uses sensors and AI to monitor and adjust to your body’s needs, providing optimal support and comfort throughout the night.
What materials are used in HEKA mattresses?
HEKA mattresses are made from eco-friendly materials, including high-density foam and breathable fabrics.
Usage and Care
How do I set up my HEKA AI Mattress?
Follow the step-by-step guide included with your mattress. Ensure it’s placed on a flat, supportive base.
How do I clean my HEKA AI Mattress?
Use a vacuum with an upholstery attachment for regular cleaning. For spills, spot clean with a mild detergent.
Can I use an electric blanket with my HEKA AI Mattress?
Yes, but ensure it doesn’t interfere with the mattress sensors or overheat.
Orders and Delivery
How long does delivery take?
Delivery typically takes 5-7 business days within New Zealand.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What is your return policy?
We offer a 30-night sleep trial. If you’re not satisfied, you can return the mattress for a full refund.
Warranty and Support
What warranty does the HEKA AI Mattress come with?
Our mattresses come with a 3-year limited warranty covering manufacturing defects.
How do I claim a warranty?
Contact our customer service with your proof of purchase and details of the issue.
How can I get support if I have issues with my mattress?
You can reach our support team via email, phone, or the contact form on our website.
