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Feb 18, 2025
Adjustable Bed Advantages: Customizing Your Sleep Experience
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Feb 17, 2025
Finding the Best Mattress for Back Pain: Expert Recommendations
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Feb 15, 2025
Memory Foam Mattress Guide: Choosing the Ideal Fit for You
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Feb 14, 2025
Exploring Sleep Technology: Innovations That Improve Rest
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Feb 12, 2025
How to Buy the Best Mattress in New Zealand: A Shopper’s Guide
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Feb 11, 2025
Top High-Tech Sleep Solutions for a Restful Bedroom
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Feb 8, 2025
Discover the Latest in Innovative Mattress Design Trends
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Preventing Pain: Build a Healthy Body with Smart Sleep Technology
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Feb 5, 2025
Enhance Your Nightly Routine with Sleep Comfort Technology
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Feb 4, 2025
Unlock Smart Sleep With a Smart Mattress and Transform Your Rest
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Feb 1, 2025
The Benefits of a Hybrid Mattress for Support and Comfort
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Jan 15, 2025
Why Your Bed Should Do More Than Adjust: The HEKA AI Mattress Revolution
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Experience Blissful Sleep with the HEKA Gel Pillow
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Jan 15, 2025
AI tech for a better night’s rest
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Jan 13, 2025
You Should Invest in a Good Mattress for Your Well-being, Here's Why
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Discover the Best Mattress in NZ: Why Heka Stands Out
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AI Trackbot Technology and AI Mattresses: Welcome to 2025
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AI Mattresses: The Sleep Revolution You Deserve
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Why Heka’s Adaptive Beds Are Your Key to Better Sleep
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Unlock Superior Comfort with Heka's AI Sleep Solutions
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FAQS
Welcome to the HEKA FAQs. Here you will find answers to common questions about our products, usage, orders, and support. Whether you want to know more about our AI-enhanced mattresses, how to care for them, our delivery process, or our warranty and support services, we’ve got you covered. Explore the categories below to find the information you need.
Faqs
Categories
Product Information
What is an AI mattress?
An AI mattress is a smart bed that uses artificial intelligence to adjust and personalise support for better sleep quality.
How does the HEKA AI Mattress work?
The HEKA AI Mattress uses sensors and AI to monitor and adjust to your body’s needs, providing optimal support and comfort throughout the night.
What materials are used in HEKA mattresses?
HEKA mattresses are made from eco-friendly materials, including high-density foam and breathable fabrics.
Usage and Care
How do I set up my HEKA AI Mattress?
Follow the step-by-step guide included with your mattress. Ensure it’s placed on a flat, supportive base.
How do I clean my HEKA AI Mattress?
Use a vacuum with an upholstery attachment for regular cleaning. For spills, spot clean with a mild detergent.
Can I use an electric blanket with my HEKA AI Mattress?
Yes, but ensure it doesn’t interfere with the mattress sensors or overheat.
Orders and Delivery
How long does delivery take?
Delivery typically takes 5-7 business days within New Zealand.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What is your return policy?
We offer a 30-night sleep trial. If you’re not satisfied, you can return the mattress for a full refund.
Warranty and Support
What warranty does the HEKA AI Mattress come with?
Our mattresses come with a 3-year limited warranty covering manufacturing defects.
How do I claim a warranty?
Contact our customer service with your proof of purchase and details of the issue.
How can I get support if I have issues with my mattress?
You can reach our support team via email, phone, or the contact form on our website.