Articles
Jul 16, 2025
HEKA AI Mattress Wins 2025 MedTech Breakthrough Award for Best Overall SleepTech Solution
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The Best Mattress for Couples with Dual Zone Adaptability
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Jun 19, 2025
The Science of Temperature Regulation in HEKA to Keep You Cool for Deeper Sleep and Optimal Comfort
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Can AI Mattresses Predict Your Future Needs?
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Jun 18, 2025
Your Next Mattress Should Be a HEKA AI (Beyond Hybrid & Memory Foam)
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Here’s How HEKA’s AI Mattress Improves Your Waking Hours
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Jun 11, 2025
Undisturbed Rest and Deeper Sleep with HEKA's Ultra-Quiet AI Mattress
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Jun 9, 2025
The Art of Adaptive Comfort: Inside HEKA's Material Science & Engineering Excellence
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Jun 6, 2025
Using an AI Mattress to fuel your Daily Performance and Cognitive Function
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Jun 4, 2025
The Unseen World in Your Mattress: Why Heka's Hygiene Innovations Matter for Health
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AI Mattress for Spinal Health: HEKA and NZCA Announce Partnership
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How AI Mattresses Redefine Sleep Biomechanics for Optimal Spinal Health
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May 16, 2025
Allergy-Proof Sleep: How to Create a Mattress Environment That Won’t Make You Sneeze
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May 16, 2025
Sleep Through the Ages: How Your Sleep Needs Change (and How to Meet Them)
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5 Tech-Backed Tips to Conquer Insomnia and Restless Nights
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May 16, 2025
Too Hot to Sleep? Cooling Down at Night with the Right Mattress and Tips
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May 16, 2025
Is a High-Tech Sleep Solution Mattress Worth It? The Real Value of Investing in Your Sleep
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Silence the Snore: Smart Solutions to Stop Snoring and Save Your Sleep
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May 16, 2025
Mind & Mattress: How Better Sleep Can Boost Your Mental Health (and How Tech Can Help)
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May 1, 2025
The Couple’s Sleep Dilemma: How to Personalize Comfort for Two with Smart Tech
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FAQS
Welcome to the HEKA FAQs. Here you will find answers to common questions about our products, usage, orders, and support. Whether you want to know more about our AI-enhanced mattresses, how to care for them, our delivery process, or our warranty and support services, we’ve got you covered. Explore the categories below to find the information you need.
Faqs
Categories
Product Information
What is an AI mattress?
An AI mattress is a smart bed that uses artificial intelligence to adjust and personalise support for better sleep quality.
How does the HEKA AI Mattress work?
The HEKA AI Mattress uses sensors and AI to monitor and adjust to your body’s needs, providing optimal support and comfort throughout the night.
What materials are used in HEKA mattresses?
HEKA mattresses are made from eco-friendly materials, including high-density foam and breathable fabrics.
Usage and Care
How do I set up my HEKA AI Mattress?
Follow the step-by-step guide included with your mattress. Ensure it’s placed on a flat, supportive base.
How do I clean my HEKA AI Mattress?
Use a vacuum with an upholstery attachment for regular cleaning. For spills, spot clean with a mild detergent.
Can I use an electric blanket with my HEKA AI Mattress?
Yes, but ensure it doesn’t interfere with the mattress sensors or overheat.
Orders and Delivery
How long does delivery take?
Delivery typically takes 5-7 business days within New Zealand.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What is your return policy?
We offer a 30-night sleep trial. If you’re not satisfied, you can return the mattress for a full refund.
Warranty and Support
What warranty does the HEKA AI Mattress come with?
Our mattresses come with a 3-year limited warranty covering manufacturing defects.
How do I claim a warranty?
Contact our customer service with your proof of purchase and details of the issue.
How can I get support if I have issues with my mattress?
You can reach our support team via email, phone, or the contact form on our website.
