Articles
The Silent Sleep Revolution: How Heka’s Tech Enhances Wellness in NZ
Read more
Wake Up Refreshed: Heka’s Smart Sleep Systems Redefine Morning Vibes
Read more
Beyond Foam: Why Heka’s Orthopedic Mattresses Are Back-Pain Warriors
Read more
Your Sleep, Your Way: Customizing Rest with Heka’s M Series Magic
Read more
Mattress Myths Busted: Why Heka’s Hybrid Design Outshines the Rest
Read more
Deep Sleep Unlocked: How Heka’s AI Boosts Your REM Stages
Read more
The Pillow Talk You Need: Why Heka’s Gel Pillow is Your Sleep Game-Changer
Read more
From Stanford to Your Bedroom: The Science Behind Heka’s Luxury Mattresses
Read more
Sleep Smarter, Not Harder: The Magic of Heka’s Adaptive Mattress Technology
Read more
FAQ
Welcome to the HEKA FAQs. Here you will find answers to common questions about our products, usage, orders, and support. Whether you want to know more about our AI-enhanced mattresses, how to care for them, our delivery process, or our warranty and support services, we’ve got you covered. Explore the categories below to find the information you need.
Product Information
What is an AI mattress?
An AI mattress is a smart bed that uses artificial intelligence to adjust and personalise support for better sleep quality.
How does the HEKA AI Mattress work?
The HEKA AI Mattress uses sensors and AI to monitor and adjust to your body’s needs, providing optimal support and comfort throughout the night.
What materials are used in HEKA mattresses?
HEKA mattresses are made from eco-friendly materials, including high-density foam and breathable fabrics.
Usage and Care
How do I set up my HEKA AI Mattress?
Follow the step-by-step guide included with your mattress. Ensure it’s placed on a flat, supportive base.
How do I clean my HEKA AI Mattress?
Use a vacuum with an upholstery attachment for regular cleaning. For spills, spot clean with a mild detergent.
Can I use an electric blanket with my HEKA AI Mattress?
Yes, but ensure it doesn’t interfere with the mattress sensors or overheat.
Orders and Delivery
How long does delivery take?
Delivery typically takes 5-7 business days within New Zealand.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What is your return policy?
We offer a 30-night sleep trial. If you’re not satisfied, you can return the mattress for a full refund.
Warranty and Support
What warranty does the HEKA AI Mattress come with?
Our mattresses come with a 3-year limited warranty covering manufacturing defects.
How do I claim a warranty?
Contact our customer service with your proof of purchase and details of the issue.
How can I get support if I have issues with my mattress?
You can reach our support team via email, phone, or the contact form on our website.
