Why Do They Choose HEKA？

An AI mattress is a smart bed that automatically adjusts its firmness and support to suit your body.As you sleep, it responds to your movements and keeps your body properly supported—so you wake up feeling more refreshed.You don’t need to do anything—it works quietly in the background to help you rest well.

The HEKA AI Mattress uses built-in sensors to understand how your body is positioned during sleep.It automatically adjusts its support—softening or firming where needed—to keep you comfortable and aligned all night long.

No — HEKA doesn’t lift or tilt the bed frame like a traditional adjustable bed.Instead, it uses built-in sensors to adjust support inside the mattress, responding to your body in real time — no remotes, no preset angles, no manual input.

You might feel a subtle shift when you're awake — a gentle, quiet adjustment.But once you're asleep, it's unnoticeable. HEKA works continuously to support you, without disturbing your rest.

Yes. HEKA continuously adapts to your body’s weight, shape, and sleep position — even as they change over time.Whether you gain muscle, lose weight, or go through other life stages, the support adjusts with you, automatically.

The app is only used for initial activation.After that, HEKA adjusts on its own. No remote, no ongoing app control — just effortless, intelligent support every night.

Each HEKA version offers a distinct level of responsiveness, comfort detail, and sensing precision — but words and numbers can only go so far.To truly understand how they feel, we recommend trying them in person. Your body will know the difference.

If you're located in Auckland, our team will help you with setup during delivery to ensure everything is ready to use.For deliveries outside Auckland, our support team is available online for step-by-step guidance via video call.In both cases, make sure to place the mattress on a flat, supportive base before powering it on.

For daily care, use a vacuum with a soft upholstery attachment to remove dust.For spills or stains, gently spot clean with a mild detergent and a damp cloth. Avoid soaking the fabric or using harsh chemicals.

Yes, you can use an electric blanket. We recommend using it on a low or medium setting and avoiding direct contact with the sensor zones.

Yes, absolutely. HEKA mattresses are designed to fit standard New Zealand and international bed frame sizes. As long as your frame provides stable, even support (such as slats with gaps no wider than 10 cm), there’s no need to purchase a new frame.

We can help. If you're in Auckland, we offer assistance with removing and responsibly disposing of your old mattress and bed base when delivering your new HEKA mattress. You can request this service when booking your free in-store trial or placing your order. 

For Auckland orders, delivery typically takes 3–7 business days.For other regions in New Zealand, please allow 7–14 business days depending on your location.Our team will contact you to confirm the delivery date once your order is processed.

Yes. Once your order is dispatched, you’ll receive a confirmation email with a tracking link.For Auckland customers, our team will also be in touch directly to coordinate delivery and setup.

HEKA mattresses come with a 90-night risk-free trial.If you’re not fully satisfied, you can return the mattress within the trial period.Returns must meet our return conditions—please refer to our return page or contact our support team for full details.

Your HEKA mattress includes a 15-year warranty, covering manufacturing defects and structural faults under normal use.For full terms, please refer to our warranty policy.

To make a warranty claim, simply contact our support team via email or online form.You’ll need to provide your order number, a brief description of the issue, and supporting photos if possible.Our team will assess your case and guide you through the next steps.

Our support team is here to help.For any issues or questions, you can reach us via email or the contact form on our website. We aim to respond within 1–2 business days.