30-night trial.

A new mattress takes a little getting used to, especially one that moves with you. So sleep on your HEKA at home for up to 30 nights. If it isn’t right for you, contact us within 30 days of delivery and we’ll arrange the return.

• Standard sizes: can be returned within the trial. The mattress must be in its original condition, with its original packaging.
• Custom sizes: are made for you. They can be cancelled within three days of ordering. After that they go into production and can’t be cancelled or returned.
• Quality issues: if there’s a quality issue that wasn’t caused by use or handling, standard and custom sizes can both be returned within the trial.

Not sure which series suits you? Book a visit and try them all in the showroom before you choose.

1. Contact us within the trial. Call +64 9 555 6666, email info@hekasleep.co.nz or use the contact form.
2. Give us your order number and tell us a little about why it isn’t working for you.
3. We arrange collection and let you know how to get the mattress ready.
4. We inspect the mattress and confirm its condition, then process your refund.

Once we’ve received and checked the mattress, we refund you to your original payment method within 7 to 10 working days. If you paid with an interest-free plan, the refund goes back through that provider.

Return collection is free in most areas. Some rural or remote addresses can still return a mattress, but free collection may not apply. Contact us first and we’ll confirm the arrangements for your address.

The trial is in addition to your rights under the Consumer Guarantees Act 1993. If a product has a fault, you’re entitled to a remedy whether or not you’re within the trial. See our warranty for how we handle faults.