Terms of sale.

These terms apply when you buy a HEKA AI Mattress or accessory in New Zealand from Irelax (“we”, “us”), HEKA’s exclusive retailer in New Zealand, whether in our Newmarket showroom, by phone or by email. By placing an order, you agree to them.

• Your order is confirmed once we’ve sent you a written order confirmation and received any payment due.
• Standard sizes can be changed or cancelled at any time before your mattress is dispatched.
• Custom sizes are made to order. They can be cancelled within three days of ordering. After that, production starts and the order can’t be cancelled.
• We may decline or cancel an order, for example if a product is unavailable or a price was shown in error. If we do, we’ll refund anything you’ve paid in full.

• All prices are in New Zealand dollars and include GST.
• Prices can change, but a change won’t affect an order we’ve already confirmed.
• We accept the payment methods shown in the showroom or on your invoice. Interest-free plans are provided by third-party finance providers, and their lending criteria, fees and terms apply.

Delivery and set-up are free. We’ll confirm your delivery date when you order. Delivery times depend on the series, the size and your address, and rural or remote addresses may need extra time.

Please make sure there’s clear access to your bedroom and a power socket near the bed. Check the mattress when it arrives and tell our team straight away about any marks or damage to its appearance.

You have 30 nights to make sure your HEKA is right for you. The conditions, including what can be returned and how refunds work, are on our 30-night trial page.

Your mattress is covered by the HEKA warranty. See our warranty page for what’s covered, for how long and how to make a claim.

Our products come with guarantees under the Consumer Guarantees Act 1993 that can’t be excluded, and you’re protected by the Fair Trading Act 1986. Nothing in these terms limits those rights.

Apart from those rights, and to the extent the law allows, we’re not liable for indirect or consequential loss from the purchase or use of our products. HEKA is not a medical device and isn’t a substitute for medical advice or treatment.

These terms are governed by New Zealand law, and New Zealand courts have jurisdiction.

Questions before or after you buy? Call +64 9 555 6666, email info@hekasleep.co.nz or visit us at Level 2 / 2 Nuffield Street, Newmarket, Auckland 1023.